Freshpair.com

The site is well done, and might lead one to believe that they are a great company to do business wi ...

I ordered one bra from Freshpair and over two weeks after I put in the order, I still had not received it and had not heard from the store as to why. So I emailed them, and still didn't hear back from them for several days. When I did hear back, they simply said they were going to ship it out within 24 hours, and offered me 10% off my next purchase (as if I would actually shop there again after all that--plus, 10% off a similar order would take off only $1 or $2). I received the item several days after that. I would not recommend shopping at this store if you want or need the item any time soon. Communication is horrible, and they don't let you know if the item is in stock or not. Who knows how long it might have taken if I had not made the effort to contact them? And a "coupon" for 10% off a future purchase is not enough to entice me to shop there again, much less to make up for their irritating mistake.

Two orders and two replies back.....that an item is out of stock and shipment is on backorder. They have great customer service, and free shipping, excellent prices and nothing else to complain about. My only issue is, in this day and age, is there no way for them to block out items if they are not in stock. They already have drop down menus to indicate size and then color. Solve this problem and they are an above average if not excellent retail site.

Slow, slow, slow service: weeks for order to be fulfilled, even longer for return to be processed. Totally screwed me on return/exchange: because of the tiny photos on the site, I ordered the right brand, size, and color but wrong style. I only ordered from Freshpair because of the sale price and free shipping. By the time I received the items, the sale was over, so instead of allowing me to exchange for the right style (same price at sale time, same price now), they would only credit me back the sale price (except now I have to pay for what was the free shipping) and charge me the full price on the new items. In other words, a raw deal.

I'll never shop here again.

I placed an order online and quickly received a confirmation e-mail for my order. The stated company policy was in-stock items ship withing 24-48 hours of the order. In the event of a backorder, customers are notified within 72 hours of the status. A week after I placed the order, I still hadn't heard anything. I contacted Customer Service and was told my order would ship the next day. Another week went by and I got an e-mail stating my order was shipped. I visited the site and learned it was ready for pick-up by the shipping service, but not shipped. I sent an e-mail to the company describing my dissatisfaction, with no response. My next order went to mensunderwearstore.com!

You would think that posting a Customer Service phone number and email address would let you get in contact with someone in Customer Service. But that doesn't happen.

Despite several hefty online orders to them, I got no response from Customer Service regarding status or orders.

Never again. In fact, I still have an order received two weeks later than promised, which is going straight back to their warehouse.

There are plenty of places to buy what they sell. Easy choice: I'll go with anyone except them.

I have placed about 10 separate orders for 2xist underwear from freshpair.com this year and have to say that I love freshpair.com's product selection and pricing. I have always opted for the "Free" shipping, since I have no rush to get my orders. It always arrives on time, within 6 to 7 business days. Keep up the great work and don't change a thing. I can't stand department-store shopping, so this site fits me great!

Excellent selection and very quick shipping. I had to call customer service to ask a question and they were very helpful.

I was excited to find Freshpair.com because not only do they have a huge selection of Bras and Panties, but they have Underwear and Tshirts for my husband. They shipped my order quickly. Their prices are excellent and free shipping offer made it even better. I will gladly shop again at Freshpair.

Excellent customer service, great prices, and amazingly quick shipping! I will certainly be telling all of my friends about this great company.

Excellent shopping experience - easy ordering process and items arrived quickly. I wish all of my shopping experiences were like this.

I agree with Ewiz, Butterflybabe and Websight reviews.

The first order I placed with Freshpair.com was on 11/1/04 for $33.49 was backordered until 11/27/04 that should of told me something; but still went ahead and placed a second order on 12/04/04 for $102.00 same thing happened (backordered again!!) and as of today (12/30/04) still waiting for my order. The ONLY reason why I don't cancel my order is lower price & time not an issue. Just like Butterflybabe said in her review "Only worth lower price if time not an issue."

**ITEM(S) NEVER IN STOCK!!!**

Despite all items being in stock, order was 'Being Processed' for a week. I emailed them regarding the status, no response. Finally called and they 'fixed' my order, the customer service rep provided no details and said she didn't understand why it was in that state. No apology, no explanation. I emailed them again detailing my experience...no response again. I will never shop here again, horrible customer service.