Barnes & Noble.com

Pros: good prices on classics, fair selection
Cons: lacks the atmosphere of the store, better online book stores available

An avid reader, I find a trip to the local bookstore to be a refreshing event where I can leisurely browse and enjoy the selection of books available. In the last couple of years, I have been able to replicate this experience from the comfort of my own...

In shipping 3 CDs, they failed to deliver any of them within 3 weeks of when they said they would.
Shipped one CD package with the wrong CD. They use some unknown mail company that can not track anything.
Lost one CD in deliver, it actually...

Although I have a B&N credit card, I tend to shop Amazon.com. Why? For several reasons. CUSTOMER SERVICE I've had problems trying to retrieve my gift certificates that I receive in though the Barnes and Noble card. Despite waiting for a few days to ...

Pros: Large selection, liberal promotions.
Cons: Slow shipping to my house, high prices, poor search engine

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I love bookstores. Browsing for books is an underrated pleasure. When on vacation, I like going into a small book store in a new city and going through the stacks. When shopping for used...

This was my fourth experience with Barnes and Noble.com and first in over a year. While my first three purchases went well, this most recent experience was very frustrating. I had ordered 3 videos from the Chronicles of Narnia collection for Christmas...

Pros: sometimes good prices, easy web name
Cons: slow delivery, poor customer service

I am a happy customer of amazon.com and half.com but one day I decided to give Barnes and Nobles' bn.com a try. Actually the main incentive was $5 discount and the free shipping. Apart from this their prices are not that much different from competitors,...

Note added 3/25/04 --- see my latest update by reading comments on this review. Barnes & Noble finally sent me a follow-up letter to my original complaint. ----- Original Post and first update follows ---- I'll never order from Barnes and ...

Pros: well...there's a large selection of books...BUT...
Cons: I never received my orders and customer service was horrible.

As an avid reader I spend quite a bit of time in book stores. I frequent places such as Borders, Walden Books, B. Dalton and, of course, Barnes and Noble so much that people that work there usually remember me. In one case I was in my local B. Dalton...

Pros: comprehensive database, easy to order
Cons: you only get half your order, and bad customer service

My Mistake

Last semester I made the mistake of ordering my textbooks through BarnesAndNoble.com. I had never really had problems with online stores before. I had placed many orders through amazon.com before and never had any problems....

My order was lost in the ether somewhere after I entered my PayPal information and before I got the order verification and order number from B&N.com. B&N customer service was useless as there is a delay of 20-30 minutes before any order placed shows up ...

Absolutely the worst customer service I've experienced in a long time. Ordered two items before Christmas and chose "Fast & Free delivery" which should have been Dec 21/08. Their shipping/tracking was completely not working - I live an hour away form ...

Barnes and Nobles has the worst and most ridiculous return policy on this side of the planet. I ordered a box set (of CDs) for my Dad's birthday before I realized that the set was not the singer's greatest hits, but a collection of the covers. Yes, ...

This company has the most horrible customer service I have experience in a while. The supervisor that I spoke with was rude and completely non-apologetic that the book set I had ordered on 8/15 had not shipped by 8/20 (although the order status showed ...

My order was not shipped due to an error in entering my credit card - which was valid. The order ...

I ordered a cd 3 months ago, it was supposed to be delievered within 2 weeks but wasn't sent yet. I didn't get any notification about the delay and when I wrote them after that time had passed, they answered that I can cancel my order without any offer...