Barnes & Noble.com

Pros: Good selection, decent prices
Cons: Out of stock items, delayed shipping, questionable customer service

I have purchased several items from Barnes and Noble, and my experiences have ranged from good to very disappointing. This is not one of my favorite online stores, taking everything into consideration.

Good Points

Barnes and...

The ordering process was fine. I took advantage of the free shipping (3-8 days delivery). My son ...

Okay okay, I know I don't read much and I am extremely picky about what I read. I don't like the romantic books filled with love scenes or tear-jerking lines nor do I like the fantasy books where everything is magical and enchanting. But when I do find ...

Barnes & Noble is probably the most recognized name in books, with book stores in most every medium to large city across the United States. These physical location stores are clean and well- stocked and they have elevated Barnes & Noble to the top of the ...

Barnes & Noble had the book that I was looking for online, and were offering it at a reasonable price. Additionally, they were offering free shipping on book purchases, so I thought that I could save a few dollars rather than going with some other sites ...

Pros: Great selection, many discount items
Cons: Customer service, ability

I placed an order with BarnesandNoble.com on Wednesday, the 12th of December. B&N had a special promotion which offered free three-day shipping with UPS if you:
*order more than one item
*all items you select are designated as being...

Pros: Very good prices on shipping and products.
Cons: Order errors. Not willing to make order corrections in a timely manner.

Ahhh, Barnes & Noble. The store where you can browse for hours without being disturbed by pushy or distrustful employees. The store where you feel like you are welcome. I love the brick & mortar Barnes & Noble.

When I found BN.com, I...

Pros: Fine selection, decent used book prices
Cons: Terrible customer service, just another (yawn) mass market company

I get really tired of spending several hundred dollars in books each semester, some of which I may not pick up again once the class is finished. Health Behavior and Its Determinants may make for a scintillating read while the class is going on,...

Pros: large collection, decent website
Cons: availability a problem

I've purchased 3 books in the beginning of august, 2001. bn.com shipped two of them in 3 days, eventhough the website said that "shipping within 24 hours" for all the three books. The third book was not shipped along with the others.

I called...

Barnes and Noble’s online arm, bn.com, sacrificed me to Amazon for the cost of a CD.

In what was most likely the worst customer service exchange the company suffered that week, I demanded satisfaction after the company admitted having an...

It's about the money! I've never actually purchased anything at bn.com, because it's ALWAYS more expensive than other sites. This experience was no different: I was looking for four Spanish books, two they didn't have, and two were several ...

BN.com provides good service only if you order the right book and it can be ship on time. If you order a book and realize a few minutes later, after they notify you, that your book can be ship only 3 weeks later, it is now too late to cancel the order. ...

General Overview
Barnes and Noble.com (bn.com) is a full-service online bookstore. In addition to an excellent selection of books, they offer videos and DVDs, music and calendars. They also offer an interesting selection of free online...

I have ordered from Barnes and Noble numerous times and have enjoyed being a customer and member. They're a great company...when your order is problem free. When you do have a problem though, their customer service is terrible. My textbook order was lost ...

I have been a Barnes & Noble.com shopper for a long time and a very big supporter of their customer service...it has always been exemplary...until now. I placed an order and included some pre-order books. When I received my confirmation it showed a ...