Barnes & Noble.com

Let me preface this with the following: from my own days working for the online ecommerce world, I have zealous beliefs about what a customer's experience should be like. Particularly with the big companies - I find fault easily when things are not up...

General Overview
Barnes and Noble.com (bn.com) is a full-service online bookstore. In addition to an excellent selection of books, they offer videos and DVDs, music and calendars. They also offer an interesting selection of free online...

I have always been satisfied with my experiences with Barnes & Noble, but I think they did something over the top recently. It's small...but I think very commendable! I had a $5 off email. I went ahead & ordered the items at 40% off (I compared prices...

Barnes and Noble’s online arm, bn.com, sacrificed me to Amazon for the cost of a CD.

In what was most likely the worst customer service exchange the company suffered that week, I demanded satisfaction after the company admitted having an...

Barnes and Noble.com

I just may be a bit biased here but I am strongly attached and in love with Barnes and Noble.com, not to mention their brick and mortar stores.

I will admit their prices can...

I purchased books online and they were in great condition. Easy return, took one back to the store for full cash refund. Used books look new. Free...

This is my second bad experience with Barnes and Noble. The first involved a book that was so shabby that it should never have been passed off as a new book. Now I purchased a book as a gift. Barnes & Noble sent a paperback version instead of the...

Pros: large collection, decent website
Cons: availability a problem

I've purchased 3 books in the beginning of august, 2001. bn.com shipped two of them in 3 days, eventhough the website said that "shipping within 24 hours" for all the three books. The third book was not shipped along with the others.

I called...

I love to browse bookstores. I now love to browse Barnes & Noble On-line. Buy two books and shipping is free! Huge selection of discounted books, videos, CD's and more. With Readers Advantage Card can save even...

For the most part I love books. I devour the ideas in books. Yes, I am a book-a-holic. *smiles*

Barnes & Noble.com with its many discounts add an incentive for me to expand my ever increasing library of books. This is the place to go to for...

Only used bn.com once, but was good experience. Bought 3 books for $13 and some odd cents. No shipping fees and delivery was in one package about 3 days after placing order.
One paperback book was published in May 2002 and I could not find it at...

Shopping at Barnes & Noble.com is pretty easy, at least to me. I buy/trade and read a lot of books. Mostly True Crime, but there are reference books, romance, and some fiction that I'll pick up to read also.

Navigating the site is easy. I...

***CRITICAL ANALYSIS AND SUMMARY***
Barnes & Nobel (BN) is one of the biggest book sellers in New York (Don't worry, I'll describe the site too). The stores are spacious and the selection is very good. When shopping on the web site it is very easy...

I am attending night school and the text books are outrageously priced. When a friend told me to look online, I went to Barnes and Noble. Now I save anywhere from $60 to $100 dollars a semester by buying my text books online from Barnes and Noble. I...

Barnes and Noble's website is very user friendly and comprehensive. The specialize in books, but also carry music, video/DVD, magazine subscriptions, college textbooks, calanders, etc. They also have a searchable out of print book database. There is...