Barnes & Noble.com

My needs are easy when it comes to bookstores. I want a large selection that includes some really obscure topics, I want quick delivery, and I want savings off retail prices. Based on these requirements, I have always been satisfied with my experience...

Until recently, I've always had good experiences with this online store. But in the past six months ...

***CRITICAL ANALYSIS AND SUMMARY***
Barnes & Nobel (BN) is one of the biggest book sellers in New York (Don't worry, I'll describe the site too). The stores are spacious and the selection is very good. When shopping on the web site it is very easy...

Pros: Very good prices on shipping and products.
Cons: Order errors. Not willing to make order corrections in a timely manner.

Ahhh, Barnes & Noble. The store where you can browse for hours without being disturbed by pushy or distrustful employees. The store where you feel like you are welcome. I love the brick & mortar Barnes & Noble.

When I found BN.com, I...

It's about the money! I've never actually purchased anything at bn.com, because it's ALWAYS more expensive than other sites. This experience was no different: I was looking for four Spanish books, two they didn't have, and two were several ...

Only used bn.com once, but was good experience. Bought 3 books for $13 and some odd cents. No shipping fees and delivery was in one package about 3 days after placing order.
One paperback book was published in May 2002 and I could not find it at...

On December 14, I placed an order with Barnes and Noble.com for Christmas presents consisting of a CD, a movie, and two books. All four items were said to be in stock and available for shipping within 24 hours. I requested that all the items be shipped...

I have ordered from Barnes and Noble numerous times and have enjoyed being a customer and member. They're a great company...when your order is problem free. When you do have a problem though, their customer service is terrible. My textbook order was lost ...

Although I have a B&N credit card, I tend to shop Amazon.com. Why? For several reasons. CUSTOMER SERVICE I've had problems trying to retrieve my gift certificates that I receive in though the Barnes and Noble card. Despite waiting for a few days to ...

My husband isn't one of those "prepared" people. He leaves everything until the last minute, then expects everyone else to "make it happen" for him. His birthday was no exception... 4 days before his birthday, he calls me from work and says, "Know ...

The CDs I ordered arrived on time but the book did not. I had pre-ordered it and waited for a few w ...

Pros: Great selection, good website presentation.
Cons: Not the cheapest price, shipping costs run high.

So far, I've bought books on both B&N and Amazon's websites. I like them both, and both have pros and cons over the other. I chose to write my review on B&N first instead of Amazon because of my positive experiences with finding more obscure titles and...

I had some videos to buy for my nieces for Christmas, and I was lured to Barnes & Noble's site by their offer of free shipping for 2 or more items, and the promise of delivery by Christmas for all orders placed by December 18.

I went shopping...

If you're a student like me, odds are you're spending obscene, insane (ha, obscane!) amounts on textbooks. I'm in a professional degree program (grad school), so you can imagine what my textbook bills are like! Luckily, I figured out early that there ...

I have been using the Barnes and Noble website for about 4 years to shop for everything from children's books, best-sellers, and college textbooks. The site is extremely user-friendly. I have been able to find everything I have ever looked for. You don't...