Barnes & Noble.com

A place one could shop for hours looking at books. A place to find bargain a galore. You can find books you cannot find anywhere else.
I love going around Barnes and Noble when in Springfield, Mo. I also try to get gift certificates to spend there.
Everyone there is so friendly and helpful.
I would like to see them serve coffee for browsers like Hastings used to. It would add to the experience.

I say DO NOT buy from B&N on the web. It is terrible. The customer service is non-existent, the prices are way higher than Amazon (even if you buy B&N's $25.00 "member card", you can still get everything cheaper on Amazon). I have horror stories of returns I tried to make and they were "never received by the warehouse" even though I have Priority Mail delivery confirmations to prove they did arrive. I had to call my credit card company, dispute it all, then after many months, my credit card company even gave up on them and issued me a refund on their own because it just wasn't worth dealing with them. I always tell my friends and family now: DO NOT BUY ME GIFT CERTIFICATES TO BARNES & NOBLE. The store itself is great, but you can STILL get cheaper books, movies, EVERYTHING from Amazon.

Barnes & Noble.com is very easy to use and user-friendly. It is easy to find what you are looking for and they have a large selection and a wide variety of products. They have a variety of shipping options and the standard shipping still arrives in reasonable time. I have not had any problems with their customer service so far and I have not had many instances where something has gone wrong. They are very helpful and friendly. I was overall happy with Barnes & Noble.com Online Store but I would like to see some lower prices.

I have purchased 3 books online through Barnes & Noble.
Their website was easy to use and the delivery was as described

I love this store...how can one not? Every book you could want is there...and if it isn't they can get it. I have found books there that my kids needed for school and had to order. I am in networking and have needed certain books for networking that were not on the shelf, but they were happy to find and order those for me also....I have never had someone give me a hard time while helping me with my searching...which on occasion have been in vain, but they help has always been there for me. My kids and husband also feel the same way.
At one point my husband was looking for a book we thought was out of print, an employee was not only able to find the book but able to place an order for it and had it delivered to the store, called us about it personally and we picked it up three days later.
Each time I find myself surprised by the amount of help I receive while I am there and the books I find in every nook and cranny.

I ordered 2 books on December 18, and was promised "fast and free" delivery within 3 business days, in time for Christmas. Today, 2 days later, I get an email saying "sorry, due to an unexpected error your shipment will not ship for another 1-5 business days." The order status online confirms the items will be shipped on December 26! Now I have to hunt down the books in stores, or pay for expedited shipping on Amazon. B&N has cost me money and time, and I will never shop here again.

I ordered one book one October 22, and choose the standard shipping. BIG MISTAKE! I was told from barnes and noble that the item had shipped on October 23 and that it would arrive in 3 to 8 days. LIARS! I just got the book yesterday, November 12. I called the post office to ask what took so long and they told me that barnes and nobles didnt ship the book until November 5. I couldnt believe a name as high as barnes and noble would have such horrible service. If you want your book sometime this month, do not shop here.

It's faster and probably less frustrating to walk in a real store than to order from them online. I ordered the box set for Lemony Snickets, The Trouble Begins on 12-30-04. Stated it usually ships in 24 hrs and then when checking account later said it would ship on 1-17-04. This has been the same experience with their so called "free shipping" everytime. It's obvious they give these customers last priority even though they spend the $$$ to take advantage of free shipping offers.

My advice, buy from another seller or walk in a store and make your purchase. Save yourself the frustration.

Update: 1/17/04 and still not shipped. This is positively the worst service I have experienced online from ANY seller.

I shop Barnes & Noble.Com all the time.They have many books and magazines to choose from.They have their own children's section,magazine section,game section.They even have their very own star bucks in the store so they can get something warm to drink while they read.The prices are reasonable,and fair.The customer service,delivery speed,order accuracy,and most of all the over all satisfaction is always great.

Barns and Nobles is my favorite book store they always have the best deals!I think they people in the stores are awesome service and if you oder something there great about getting it to you quick!

PAINLESS BUYING,Wide selections and excellent customer service, however prices are a touch high on some items. They have a very helpfull shipping systems and my order arrived before it was due so that was great.

Barnes and Noble is great for finding bargain books at a low price. They do not match pricing at their stores, so if you find the deal online...buy it.

My experience with Barnes & Noble.com Online Store has been wonderful. Every order comes in quickly. I am able to find a wide array of books at my finger tips. To date their service has been impeccable.

The first impression is often a lasting one; I went to B&N.com to purchase a reference book and was given three prices... the first was the b&N store price, second was the on-line price and last was the MEMBER price. I decided to become a CLUB-MEMBER and enjoy the " discounted member rate" after joining I was notified I could not order the book I needed until I received the MEMBER #. Three days later I go to purchase the book and there is only two prices.. regular price and " discounted MEMBER price" what BS. Call customer service and was informed they held the right to change prices as they see fit..and MS. MAVIS (the customer service manager) also stated that they have changed the prices during check-out process. I will not shop and do not recommend anyone shop B&N or their affiliates.

The worse! I placed an order for 11 items on Dec. 3. One item was a pre sale and after I placed the order I realized they were not going to send my entire order until Dec. 14. So I canceled the pre sale item. I contacted customer service via email and was told my order would be shipped shortly. Two days later I wrote again and was told my order would be expedited. Dec. 14, the day everything was to be sent to begin with, still no shipment! Contacted by phone and was told not only was my order not going to be shipped on time, but one item is no longer available. The customer service rep. refused to let me talk to a supervisor but after an hour on the phone she told me all my items were located and they would be shipped out that evening. Dec. 15 and still no shipment scheduled. Finally contacted a supervisor who is trying to get my items shipped, but order status now says Dec. 28 for shipment. Worse experience ever. Avoid at all cost. They lie through their teeth. Will be hearing from BBB! .