Barnes & Noble.com

After many years of patronizing Barnes and noble.com, I have had an unfortunate experience and feel I must warn others. I've ordered many textbooks and been satisfied overall with their service. However, I recently placed an order and used a coupon. After I submitted the order and authorized a certain total, they emailed to tell me that my credit card was invalid. I dutifully provided the information again. Only after submitting this did I find that they had removed the coupon, and charged my card an amount that I had not authorized. When I saw this, I immediately attempted to cancel my order and was told this was not possible.

BEWARE! They will charge you any amount they please, and will not let you cancel your order.

I really enjoy buying books from Barnes and Noble. It's very easy. The search is quick. The checkout is simple. They have just about anything you could want and they always send a confirmation email. I would rate B&N an A+.

I live on their website and will always keep them in my favorites! I love their clearances and absolutely enjoy going through the masses of their books on their site.

I've ordered audio and hard and paper books from them and have never had a problem with the product or service or shipping.

Their site is filled with endless supplies of books and you can always find the book you want (unless it is out of print) and sometimes even then you can get it through them.

They have one of the best customer support teams out there on the web.

I like the fact that they have every book that I want.Their web site is the very same way.The delivery is quick. I am a very satisfied customer.

I have been a college student for quite some time. Barnes & Noble online has saved me a lot of money for the last few years. I regularly take advantage of their free shipping, use the membership card, and use all coupons they email out to me. I recently purchased three books that would have costs me $50 through the campus bookstore for $20 using bn.com.

I have never had a bad experience with them. I buy all my textbooks and gifts from them instead of going to our local store. If I order a book on the weekend, I will have it in hand via UPS on Tuesday using the Standard FREE shipping. On my most recent order, the books shipped out on Monday and I had them by Thursday afternoon. I used the to purchased my Christmas gifts at the last minute and had no problems with the items being delivered.

A new feature that they have added to their site, which helps me out a lot, is to find a book at a local Barnes and Noble. No more going to the store expecting them to have a book in stock and they don’t.

this store has almost anything you need for any reader. No matter what types of books you like you will be able to find them all here. I recommend trying it and seeing how much they have for yourself. It is easy to search for things and you will always be able to find what you like to read.

At Barnes and Nobles I have always had a delightful experience. They have excellent customer service. They only bad thing about B& N is sometimes books tend to be pretty high but I guess you get what you pay for.

I used to buy everything but the kitchen sink at Amazon. Then, I discovered that I could use my 10% off card from Barnes & Noble stores at B&N.com. SO, I began to use them. Things went fairly well for awhile, then weird stuff happened. On one order, I received 2 books instead of the DVD's I ordered. On another order, I received 2 of the correct books and one incorrect book. Then, on yet another order, I ordered 6 books and returned 3 and they said they had no record of the return. I had a PO receipt and because I put a book from a different order in with the 3 books from this order to save on postage, they BLAMED ME for putting them all in one box. Nowhere on their site that I've seen tells you not to do this. They treated me like a common criminal. Their warehouse operation is very poor. I put 4 books in one box and they claim it only had one book in it??? CAN YOU SAY NIGHTMARE??? Stick with Barnes and Noble stores, Amazon.com or go to Borders. B&N.com is one terrible experience!!!

I have used Barnes and Noble.com several times to buy books for myself and as gifts. Most recently I purchased some holiday gifts during their holiday sale. Even with the crazy mail schedules during the Holidays, they stuck to their delivery schedule and I received my items perfectly on time.
Although the prices may be higher than Amazon, having a reader's advantage card and constant offers for free shipping make up for it.

Their shipping sucks! Free or not, passing off a shipment to a misnamed organization called Drop Ship 'Express' so they can hold it for a full day, then take another day passing it off to the USPS (the worst, most unreliable and least customer oriented shipper available in America) and then finally getting the package to actually start it's 3 to 8 day trip to my local P.O. for pickup is unacceptable in this day and age of quick reliable shipping methods.
This is my first and last order with Barnes and Noble because of this stone age shipping arrangement.

They are terrible! I ordered a $13 book, not only did they deliver it to the wrong place, but they told me I was going to have to wait 3-5 days for an investigation and then they'll contact me to notify me of their findings. Too bad I ordered the book 2 & 1/2 weeks ago and the birthday is in 3 days. When i told them I was dissatisfied, they told me I could dispute the charges. I am mortified to have used them. It would have been much quicker to buy the book, put it in a box and send it to the recipient myself. The situation is embarassing anyways, but their customer servie response just aggravates the situation. The Customer service agent actually told me I could buy another book to send or dispute the charge with the credit card company. Amazon, who I just placed a $180 order with I know wouldn't treat me like that over a $13 book. DON'T EVER USE BARNES & NOBLE. AMAZON IS MUCH, MUCH BETTER.

There processes don;t work and customer service just copies information from the PC without looking into problems.

The books weren't scheduled to ship for 2 months even though they were in stock and listed as ready to ship in 24 hours. It took 3 contacts to get this resolved.

I used a gift card to pay for all but $3.41. My credit card was charged for the entire amount instead of just $3.41. When I saw this was the case prior to shipping I contacted customer service twice and both time I was told "Please note that when both a gift card and credit card are used to pay for an order, the gift card is debited as the first form of payment and any remaining balance is then charged to the credit card." Yet this didn't happen.

I have contacted customer service again and got the same answer.

I have a membership at Barnes and Noble. I plan on canceling it and either using Amazon or Borders!

Barnes & Noble.com is a wonderful store mostly because they have made it easy and pleasant to shop for books. Many times finding a book is laborious but in a good environment it actually is fun and you find yourself looking for more than what you came in for. More than that you always end up finding a great deal.

My experience has been absolutely awful. After using Amazon for years, I ordered 2 copies of a 2 volume textbook from BN.com because my wife had a membership to the brick and mortar store and, with the membership, it was cheaper.

So, everyone do the math with me...2 volumes times 2 sets = 4 books. You can do it but BN.com absolutely cannot. First we received one set, then after 4 hrs on the phone including hold time, we received a second copy of volume two. So, currently I have 3 of the 4 books and there is no end in sight. They "can't find" the tracking info on their latest shipment and now they have 10 new excuses but I'm still waiting for the book.

They are currently unable to provide me with an estimate as to when this will be resolved.

Update: after a total of >6 hrs on the phone and multiple attempts, I now have 2 complete sets. In the interim, I received a 4th copy of volume 2. So, in addition, I have 2 extra copies of volume 2 that they don't want back.

Great book store. I have managed to find every book I have been looking for at their site. The prices online are even better then in their stores. They also have online classes that you can take for free. This is a great idea. It keeps people coming back to their site to see what is new. And did I mention it was free. Shipping is even free when you buy a certain amount.