Barnes & Noble.com

Barnes & Noble.com is very easy to use and user-friendly. It is easy to find what you are looking for and they have a large selection and a wide variety of products. They have a variety of shipping options and the standard shipping still arrives in reasonable time. I have not had any problems with their customer service so far and I have not had many instances where something has gone wrong. They are very helpful and friendly. I was overall happy with Barnes & Noble.com Online Store but I would like to see some lower prices.

When I first walked into Barnes and Noble I was like "Whoa too rich for my blood" cause I'm a teen barely in high school, no means of transportation, and no job whatsoever. It's like walking into a Starbucks with Dunkin Doughnuts money.
After I started looking around, I realized that had all the things that I needed and more all for a very good price, plus they had a coffee shop, Starbucks ironically, where you can chill and read the free papers and magazines left out for you.
You can even bring your kids here or a very simple minded sibling like my 16 year old older sister who say in the childrens room with four and five year olds listening Maisy read her first book ever.

Barnes and Noble is great for finding bargain books at a low price. They do not match pricing at their stores, so if you find the deal online...buy it.

I recently contacted Barnes and Noble to see if I could sell my college used textbooks back to them since the college bookstore would give a very small amount of money to me, five dollars. They responded quickly and gave me a significant amount of money. I will now buy my books from this on line store and will sell them back to Barnes & Noble.

PAINLESS BUYING,Wide selections and excellent customer service, however prices are a touch high on some items. They have a very helpfull shipping systems and my order arrived before it was due so that was great.

This is the greatest store on Earth! I would live there if I could. I'm happy with the coffee and endless reading supply.The staff is really nice and friendly. Barnes and Noble has almost every book I've read, I like it that it has all types of books for adults,children,teens,etc.

I love shopping at Barnes and Noble. Overall customer service and satisfaction is great. While order accuracy is also very good, speed of delivery can be improved.

It usually takes up to 2+ weeks for my school textbooks to arrive.

I like to call the store and have them order it for in-store pick up. Some Barnes and Noble stores have great sale annex areas that are better to peruse in person than online.

I have never had a problem with Barnes and Noble.com in the past. I have however, this time. I have been waiting for several days (3 past the date set) for a package. I have tried tracking it using their tracking service, but to no avail. It will not work no matter what angle I try. I am very frustrated to have such bad service with a company I have grown to trust.

What I love about B&N is their used books feature> I have found several rare and out of print books with ease as you basically are searching all over the country for that special book or novel> Better than Amazon in that respect. Amazon is great for selection and service as well.

The availability of what I was looking for was very good and the shipping time was faster than I expected. I was pleased with the variety they offered.
The shipping cost however was not correct and much higher than the actual cost. They charge you quoting a media rate but charge double the amount of the actual shipping cost. I would look elsewhere and resort to Barnes and Noble last when possible.

Barnes and Noble does not, in any way, shape or form, compare to Amazon.com. Amazon.com endeavors to list all titles of all publishers; Barnes and Noble refuses to list or carry the titles of publishers who do not accede to Barnes and Noble's terms for buying books from those publishers. Their site does not give a true picture of what is available as opposed to that of Amazon. Moreover, Barnes and Noble's data base search is incomparable to that of Amazon.com. While Barnes and Noble is a good retail bookseller, their internet site is vastly inferior to that of Amazon.com.

I bought a five book order on Barnes and Noble.com with standard shipping. The package came 6 business days later- a day later than stated on there 3-5 business day standard shipping policy. I guess its okay if you order books for bedtime reading, but if you really need a book, I wouldn't rely on the delivery speed.

it's a helpful site! and the books are almost always in stock.sometimes the website is alittle slow. deilvery time is about average. costomer service could be better.

Believing in their "free and fast delivery" come-on, I ordered 9 items on the Barnes & Noble website on December 11th. All items were noted to be in stock. I received an email from them saying the items would arrive within 3 business days. One item arrived within the promised time. I then received an email a few days later stating that the remaining items would be shipped out on December 22nd! I called and spoke with a customer rep who explained that the 8 remaining items were "probably" coming from a different warehouse and that their shipping policy was that they send out items when various warehouses put them together. She said she would transfer me to a supervisor but, instead, I got a recording advising me to leave a message. The recording also advised me that I could not expect a response to my message. I would not do business again online with Barnes and Noble. Very disappointing.

I ordered two books which were in stock on Nov. 24 2003 and I requested both to be shipped together. They shipped them separately and I still have not received the second one. They just handed it over to USPS now (more than 2 weeks later!!!). I have to expect it now in 3-8 business days. It takes them forever to pack a book. This is unacceptable. All other stores I have shopped at ship much faster. So - be ware.