Barnes & Noble.com

Have never had a problem with getting my books delievered on time. My orders have always been accurate. Overall a good bookstore to shop from.

What I really like about Barnes & Noble is their selection of music and the fact that you can preview ANY CD before buying. They have stations setup where you can just scan the barcode and you get half the play time of all the songs to preview. This really cuts down buying all those CDs that there's only really one song on that you like. The customer service is always good. Again the music selection is great. The prices, well it's true you can find better prices other places. Those other places, however, don't allow you to preview ANY album, usually they only have the best sellers or the current top 10 to preview. That in itself will keep me coming back.

Barnes & Noble, lived up to their reputation. Books was delivered within 3 days-Their customer service was prompt -aware....no fidley didley.I was satisfied with their promptness & curtesy

It's faster and probably less frustrating to walk in a real store than to order from them online. I ordered the box set for Lemony Snickets, The Trouble Begins on 12-30-04. Stated it usually ships in 24 hrs and then when checking account later said it would ship on 1-17-04. This has been the same experience with their so called "free shipping" everytime. It's obvious they give these customers last priority even though they spend the $$$ to take advantage of free shipping offers.

My advice, buy from another seller or walk in a store and make your purchase. Save yourself the frustration.

Update: 1/17/04 and still not shipped. This is positively the worst service I have experienced online from ANY seller.

I purchased numerous items from Barnes & Noble Online for Christmas, and was extremely pleased with the service I received. My items were shipped lightning quick, and everything in my numerous orders was correct. The site was easy to navigate and order from, and I did have a question, which was answered quickly in their FAQ forum. Overall, a pleasant experience that far surpassed vying for a space in the mall parking lots.

I buy a lot of books on line and for consistent availability and service, this site is hard to beat. The orders come when promised and in good condition.

I do get tired of receiving multiple emails from them about their specials, but it must work for them or they would stop doing it.

Their prices aren't the cheapest out their but they do make up for it with reliability. And you can get deals of clearance items and sometime new releases. I've never had a problem with an order so it's hard for me to judge how good they are at problem resolution.

I could not be happier with my experience ordering from Barnes & Noble.com. I ordered a lot of books for the holiday. Once, I ordered a book on Saturday and it was at my door on Monday and I chose standard shipping! The price was good, the speed was unbelievable and I got exactly what I ordered. One item needed to be returned because my son received 2 of the same item for Christmas, I was able to return it to the store for store credit but I did not have to ship it back.

The worse! I placed an order for 11 items on Dec. 3. One item was a pre sale and after I placed the order I realized they were not going to send my entire order until Dec. 14. So I canceled the pre sale item. I contacted customer service via email and was told my order would be shipped shortly. Two days later I wrote again and was told my order would be expedited. Dec. 14, the day everything was to be sent to begin with, still no shipment! Contacted by phone and was told not only was my order not going to be shipped on time, but one item is no longer available. The customer service rep. refused to let me talk to a supervisor but after an hour on the phone she told me all my items were located and they would be shipped out that evening. Dec. 15 and still no shipment scheduled. Finally contacted a supervisor who is trying to get my items shipped, but order status now says Dec. 28 for shipment. Worse experience ever. Avoid at all cost. They lie through their teeth. Will be hearing from BBB! .

I am so impressed with Barnes & Noble's online store. I ordered a game from them on Friday the 10th after 6:00 p.m. and I received the game on the Wednesday the 15th. I was sure that I wouldn't get it in time for Christmas and especially since the shipping was free. Thanks to
Barnes & Noble for helping me with my last minute shopping. By the way, they also had the best price on this game.

This is a wonderful store with exquisite service. They frequently have a variety of books. The customer service is stunning.

Ordering from Barnes&Noble.com has always been a good experience for me, which is why I continue to shop there. Not only is the site easy to navigate but they have an incredible array of books and other things to buy. Plus, they ship almost immediately and I never worry whether or not I will receive my products. For anyone who likes the convenience of shopping online, this is definitely a great place to go.

I love shopping at Barnes and Noble. Overall customer service and satisfaction is great. While order accuracy is also very good, speed of delivery can be improved.

It usually takes up to 2+ weeks for my school textbooks to arrive.

I like to call the store and have them order it for in-store pick up. Some Barnes and Noble stores have great sale annex areas that are better to peruse in person than online.

The availability of what I was looking for was very good and the shipping time was faster than I expected. I was pleased with the variety they offered.
The shipping cost however was not correct and much higher than the actual cost. They charge you quoting a media rate but charge double the amount of the actual shipping cost. I would look elsewhere and resort to Barnes and Noble last when possible.

this store has almost anything you need for any reader. No matter what types of books you like you will be able to find them all here. I recommend trying it and seeing how much they have for yourself. It is easy to search for things and you will always be able to find what you like to read.

When shopped at the Barnes & Noble. com online store I really didn't come across any problems. The delivery speed was very much on time. I found everything I needed.