Barnes & Noble.com

PAINLESS BUYING,Wide selections and excellent customer service, however prices are a touch high on some items. They have a very helpfull shipping systems and my order arrived before it was due so that was great.

I don't really use Barnes and Noble online because I prefer going to their stores in person. But when I did shop online, it was a breeze. I was able to find what I was looking for within minutes. I bought two books from them a few months apart and they both came in excellent condition. One was hardcover and one was a paperback and priced at $ 30 and 7.99 respectivly. I got 10% off on both which was pretty neat. The books came on time. In fact, I got the order the next day via UPS which isn't supposed to be because Barnes and Nobles states that standered shipping is 3-4 days.

The ease of ordering was good. Everything is there for you once you log on. Just click on the apporpriate buttons and withn five minutes, your order should be placed. And, if your lucky, some items are available for in store pickup.

I love buying my books at Barnes & Noble.com. Everything was delivered as promised. Secure, great packaging, and super quick shipping. I always get exactly what I want, when I want it. No order mix-ups, no extra fees. The representatives emailed me in under 5 hours with polite and kind responses. I always and definitely recommend this store to all my close friends and family.

My experience with Barnes & Noble.com Online Store has been wonderful. Every order comes in quickly. I am able to find a wide array of books at my finger tips. To date their service has been impeccable.

A wonderful web site! They offer you free classes by the authors of their books! They also offer reading circles!
They send e-mails to let you know when there are new classes.

What I love about B&N is their used books feature> I have found several rare and out of print books with ease as you basically are searching all over the country for that special book or novel> Better than Amazon in that respect. Amazon is great for selection and service as well.

A place one could shop for hours looking at books. A place to find bargain a galore. You can find books you cannot find anywhere else.
I love going around Barnes and Noble when in Springfield, Mo. I also try to get gift certificates to spend there.
Everyone there is so friendly and helpful.
I would like to see them serve coffee for browsers like Hastings used to. It would add to the experience.

I like the fact that they have every book that I want.Their web site is the very same way.The delivery is quick. I am a very satisfied customer.

I love Barnes and Noble. I live in a rural city, and it is very difficult to find anything to read that is not 100 percent main stream. I can find anything I want on Barnes and Noble. I've ordered several things, and I have never had a problem. I usually get my shipment pretty quickly. I've never had to deal with Customer Service, so I don't know how that it is.

There processes don;t work and customer service just copies information from the PC without looking into problems.

The books weren't scheduled to ship for 2 months even though they were in stock and listed as ready to ship in 24 hours. It took 3 contacts to get this resolved.

I used a gift card to pay for all but $3.41. My credit card was charged for the entire amount instead of just $3.41. When I saw this was the case prior to shipping I contacted customer service twice and both time I was told "Please note that when both a gift card and credit card are used to pay for an order, the gift card is debited as the first form of payment and any remaining balance is then charged to the credit card." Yet this didn't happen.

I have contacted customer service again and got the same answer.

I have a membership at Barnes and Noble. I plan on canceling it and either using Amazon or Borders!

Barns and Nobles is my favorite book store they always have the best deals!I think they people in the stores are awesome service and if you oder something there great about getting it to you quick!

Great book store. I have managed to find every book I have been looking for at their site. The prices online are even better then in their stores. They also have online classes that you can take for free. This is a great idea. It keeps people coming back to their site to see what is new. And did I mention it was free. Shipping is even free when you buy a certain amount.

I ordered books from this store.The books are priced very well and delivery is pretty good.I can't wait to finish them so I can order some more.

On March 19 I ordered a book that bn.com said usually ships in 2-3 days. Six days later, on March 25, I got an email saying it wasn't going to be shipped for another 1-3 business days, which would make it March 30 at the latest. That was the most recent email I received. I then looked at my order online, and it says it is scheduled to ship April 1st, which would make it 13 days instead of the 2-3 that they advertised. I asked them to at least be honest about the availability of that particular book, but it STILL says on the product page that it ships in 2-3 days. My emails to them have been answered with form letters not addressing my questions. In my last email to them, I said that they lost me as a customer. In their reply, they said that they are looking forward to my next visit. Idiots.

I ordered a few books from BN.com. They are a great site especially if you live or work in Manhattan.

First off, they offer free shipping over $30. Since most hardcover books are an average of $24.99 in the stores, you don't have to buy unwanted things to hit your mark of $30.

I bought a book with a cover price of $17.99, and added a paperback new release for $14.99 to reach my free shipping price.

The reason I mention Manhattan is because they offer same day delivery in Manhattan for most of their inventory. This is a great thing. To be able to order something either the night before, or before 11am and have it in your hands the same day is awesome. Not that I am lazy, but in this world of everything being at our fingertips, this is just another added convenience.