Barnes & Noble.com

I love Barnes & Nobles! Its one of the best sites, I've always liked the store, and glad that they have available for me to get my reading done.

I say DO NOT buy from B&N on the web. It is terrible. The customer service is non-existent, the prices are way higher than Amazon (even if you buy B&N's $25.00 "member card", you can still get everything cheaper on Amazon). I have horror stories of returns I tried to make and they were "never received by the warehouse" even though I have Priority Mail delivery confirmations to prove they did arrive. I had to call my credit card company, dispute it all, then after many months, my credit card company even gave up on them and issued me a refund on their own because it just wasn't worth dealing with them. I always tell my friends and family now: DO NOT BUY ME GIFT CERTIFICATES TO BARNES & NOBLE. The store itself is great, but you can STILL get cheaper books, movies, EVERYTHING from Amazon.

My shopping experience was very easy. The web site is very clean cut and direct, making it very simple to find exactly what you are looking for. Checkout is also very simple and adding or subtracting items from the cart was just as easy. I also received my item in a very timely manner.

I ordered a hardcover book and received it damaged. The sleeve was ripped and the edges were flattened from being banged around. I returned the book not online but at a B&N store. Re-ordered the same book plus a DVD (I had a gift certificate) thinking it was a fluke and the next package would be fine. Received the package with even more damage, the hardcover book had a rip on the sleeve that progressed onto the cardboard cover. It's a pretty thick cover, it must take a lot to rip it! The book also was stained in one corner that looked like mold. The DVD was fine, was dusty but the DVD worked and I was able to dust it off. Will never order from this online store again!

The first impression is often a lasting one; I went to B&N.com to purchase a reference book and was given three prices... the first was the b&N store price, second was the on-line price and last was the MEMBER price. I decided to become a CLUB-MEMBER and enjoy the " discounted member rate" after joining I was notified I could not order the book I needed until I received the MEMBER #. Three days later I go to purchase the book and there is only two prices.. regular price and " discounted MEMBER price" what BS. Call customer service and was informed they held the right to change prices as they see fit..and MS. MAVIS (the customer service manager) also stated that they have changed the prices during check-out process. I will not shop and do not recommend anyone shop B&N or their affiliates.

I bought a five book order on Barnes and Noble.com with standard shipping. The package came 6 business days later- a day later than stated on there 3-5 business day standard shipping policy. I guess its okay if you order books for bedtime reading, but if you really need a book, I wouldn't rely on the delivery speed.

Placed a single order for two books. The content / scope of the books was not what was anticipated. Returned both books in a single box / shipment. I had to contact customer support several times to track down the return. They finally credited me for one book but not the other. This has been going on for over 4 months. I think it's time to contact the Attorney General.

Definitely would not use this site again.

I used to buy everything but the kitchen sink at Amazon. Then, I discovered that I could use my 10% off card from Barnes & Noble stores at B&N.com. SO, I began to use them. Things went fairly well for awhile, then weird stuff happened. On one order, I received 2 books instead of the DVD's I ordered. On another order, I received 2 of the correct books and one incorrect book. Then, on yet another order, I ordered 6 books and returned 3 and they said they had no record of the return. I had a PO receipt and because I put a book from a different order in with the 3 books from this order to save on postage, they BLAMED ME for putting them all in one box. Nowhere on their site that I've seen tells you not to do this. They treated me like a common criminal. Their warehouse operation is very poor. I put 4 books in one box and they claim it only had one book in it??? CAN YOU SAY NIGHTMARE??? Stick with Barnes and Noble stores, Amazon.com or go to Borders. B&N.com is one terrible experience!!!

Delivery time was excellent. I have ordered from B&N several times with no problems whatsoever. This store has an enormous selection of books and reasonable prices. Their service is excellent and I am very satisfied with this company.

I ordered 2 books on December 18, and was promised "fast and free" delivery within 3 business days, in time for Christmas. Today, 2 days later, I get an email saying "sorry, due to an unexpected error your shipment will not ship for another 1-5 business days." The order status online confirms the items will be shipped on December 26! Now I have to hunt down the books in stores, or pay for expedited shipping on Amazon. B&N has cost me money and time, and I will never shop here again.

I shop Barnes & Noble.Com all the time.They have many books and magazines to choose from.They have their own children's section,magazine section,game section.They even have their very own star bucks in the store so they can get something warm to drink while they read.The prices are reasonable,and fair.The customer service,delivery speed,order accuracy,and most of all the over all satisfaction is always great.

I really enjoy buying books from Barnes and Noble. It's very easy. The search is quick. The checkout is simple. They have just about anything you could want and they always send a confirmation email. I would rate B&N an A+.

I love buying my books online with Barnes & Noble. It is less expensive than going to the store. Everything I have ordered has arived in record time. I have ordered on line with them many times and always get what I want. It couldnt be any easier.

I have purchased 3 books online through Barnes & Noble.
Their website was easy to use and the delivery was as described

Barnes and Noble is great for finding bargain books at a low price. They do not match pricing at their stores, so if you find the deal online...buy it.