Barnes & Noble.com

Placed a single order for two books. The content / scope of the books was not what was anticipated. Returned both books in a single box / shipment. I had to contact customer support several times to track down the return. They finally credited me for one book but not the other. This has been going on for over 4 months. I think it's time to contact the Attorney General.

Definitely would not use this site again.

I ordered a few books from BN.com. They are a great site especially if you live or work in Manhattan.

First off, they offer free shipping over $30. Since most hardcover books are an average of $24.99 in the stores, you don't have to buy unwanted things to hit your mark of $30.

I bought a book with a cover price of $17.99, and added a paperback new release for $14.99 to reach my free shipping price.

The reason I mention Manhattan is because they offer same day delivery in Manhattan for most of their inventory. This is a great thing. To be able to order something either the night before, or before 11am and have it in your hands the same day is awesome. Not that I am lazy, but in this world of everything being at our fingertips, this is just another added convenience.

It took 18 days for my order to arrive, although it was promised in 3 - 8 days! Customer service was useless and could not even track the package since they use USPS. Get with the program and start using UPS B&N!

I had a terrible experience with Barnes and Noble.com. The customer service person I spoke to when I had an issue with my order was rude and terribly unhelpful. Never again will I order from this company.

We started a B & N membership a few months ago; about a month ago, the phone lookup on the membership just stopped working.

Called tonight and the phone number in their database was incorrect...suddenly, after several months of being right. They refuse to prorate my membership, after the rep I spoke with had me on hold for 15-20 minutes talking to her supervisor.

I am forced to discourage B&N membership.

Store is fairly easy to navigate and makes giving gifts on short notice easy. I had my gift giftwraped and mailed to my father on time. I don't like the ad emails I get and had to remember my password and sign in to stop them, it should just have an opt out link in the email.

I love Barnes & Nobles! Its one of the best sites, I've always liked the store, and glad that they have available for me to get my reading done.

The worst customer service I have ever received. Ordered and paid for 4 books. Received 2 after a reasonable amount of time. Send email to provider of remaining 2 books as instructed by Barnes & Noble. Never received a reply. Send Barnes & Noble service an email and then received 4 different emails with 4 different dates when I would receive the books. Each date delayed receipt until I finally asked for a refund. Was told I would get a refund but instead got another email stating that "well we may say 4-14 business days for receipt but we really mean at least 20 business days. If you don't receive by then, let us know." To date, have not received books or refund. Will never, ever use this service again when they rely on other book stores to provide their books and they have no control.

What I love about B&N is their used books feature> I have found several rare and out of print books with ease as you basically are searching all over the country for that special book or novel> Better than Amazon in that respect. Amazon is great for selection and service as well.

it's a helpful site! and the books are almost always in stock.sometimes the website is alittle slow. deilvery time is about average. costomer service could be better.

I love buying my books at Barnes & Noble.com. Everything was delivered as promised. Secure, great packaging, and super quick shipping. I always get exactly what I want, when I want it. No order mix-ups, no extra fees. The representatives emailed me in under 5 hours with polite and kind responses. I always and definitely recommend this store to all my close friends and family.

Delivery time was excellent. I have ordered from B&N several times with no problems whatsoever. This store has an enormous selection of books and reasonable prices. Their service is excellent and I am very satisfied with this company.

The availability of what I was looking for was very good and the shipping time was faster than I expected. I was pleased with the variety they offered.
The shipping cost however was not correct and much higher than the actual cost. They charge you quoting a media rate but charge double the amount of the actual shipping cost. I would look elsewhere and resort to Barnes and Noble last when possible.

the barnes and nobles online store was very well organized and made finding whatever material you're looking for a sitch. very thought out search server and quite hard to get lost in.

Went to bookstore, and bought instore books in November. Out of stock items were ordered at the store. Told I had to pay for them in advance because they were considered special order. Did that. They sent email stating that items were shipped out, about a week later. Rec'd two of the items within a few weeks from that, third item told was backordered, and would not be shipped until after Christmas. This was not relayed to me until a week before Christmas. Called customer service and they told me to call the store that I purchased them at for refund and cancellation. Called store and was told that it was a Barnes&Noble.com issue. Had to go to a rude manager who told me it would take up to three weeks to process refund. Canceled order and went to amazon site. Rec'd book in three days without paying extra shipping. Price was even cheaper than Barnes & Noble. Learned valuable lesson, and they have lost a customer.