Barnes & Noble.com

Pros: Great Selection, Easy to Use.
Cons: Medium Prices, Slow Shipping.

When you're on the internet looking for that book that no one seems to have, go to Barnes and Noble. They have never let me down. I have always found the book that I was searching for. Barnes and Noble is also easy to use. It only takes a couple of...

Pros: Ease of use, prices usually discounted , often on-line coupons
Cons: I wish they described the books they sell in more detail

My favorite type of gift I enjoy giving to people I care about are books. I always try to find a subject that I know is near and dear to the person for whom I am shopping.

I love travel books, especially coffee table books, with...

Pros: Large selection, liberal promotions.
Cons: Slow shipping to my house, high prices, poor search engine

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I love bookstores. Browsing for books is an underrated pleasure. When on vacation, I like going into a small book store in a new city and going through the stacks. When shopping for used...

Pros: Excellent selection, fast checkout and shipping, many coupons.
Cons: Rarely has best price.

As far as I'm concerned, books are commodities. One copy of a book is pretty much the same as any other copy. So, once I've decided I want a particular book, all I care about is getting it for the lowest possible cost. That usually means I won't end...

Pros: reasonable prices, good selection, easy to use site, toll free customer service number
Cons: error prone, customer service tends to argue

I have a love-hate relationship with BarnesandNoble.com. Usually I love them because they have a wide variety of books, plenty of available online coupons, and reasonable prices. However, a good percentage of the time, Barnes and Noble messes up my...

They threatened to cancel my order within 72 hours if I did not confirm my address, even though I used a confirmed Paypal account. I had to respond during normal business hours, you know, while I was working. Then they had me on the phone tree for more than 15 minutes waiting for the next available customer service rep. It is not worth the hassle to deal with B&N. Go someplace else if you can.

When I can't get to a Barnes & Noble store in person, I shop them online.

Easy, quick and first class on-line service.

Simply put, Barnes & Noble understands the needs of the online customer.

5 stars all the way!

John W. Scherer

I had a terrible experience with Barnes and Noble.com. The customer service person I spoke to when I had an issue with my order was rude and terribly unhelpful. Never again will I order from this company.

After many years of patronizing Barnes and noble.com, I have had an unfortunate experience and feel I must warn others. I've ordered many textbooks and been satisfied overall with their service. However, I recently placed an order and used a coupon. After I submitted the order and authorized a certain total, they emailed to tell me that my credit card was invalid. I dutifully provided the information again. Only after submitting this did I find that they had removed the coupon, and charged my card an amount that I had not authorized. When I saw this, I immediately attempted to cancel my order and was told this was not possible.

BEWARE! They will charge you any amount they please, and will not let you cancel your order.

I received a gift card for Barnes and Noble and used it to purchase a book that I had always wanted. The book, which is very heavy was sent in a larger box with no protective packaging. There was no possibility that this book could have arrived without damage to the corners and jacket. They agreed to send another one. This time, a piece of bubble plastic was placed on top of the book, but still nothing at the sides to prevent the book and jacket from bouncing around. Needless to say, this book was damaged also. Barnes and Noble doesn't want to send another one (and I don't want to receive a third damaged book). They just want to credit the gift card, which is apparently only usable to order damaged books. I have filed a report with the Better Business Bureau to try to get a refund of the price of the gift card, but I'm not holding my breath.

They are terrible! I ordered a $13 book, not only did they deliver it to the wrong place, but they told me I was going to have to wait 3-5 days for an investigation and then they'll contact me to notify me of their findings. Too bad I ordered the book 2 & 1/2 weeks ago and the birthday is in 3 days. When i told them I was dissatisfied, they told me I could dispute the charges. I am mortified to have used them. It would have been much quicker to buy the book, put it in a box and send it to the recipient myself. The situation is embarassing anyways, but their customer servie response just aggravates the situation. The Customer service agent actually told me I could buy another book to send or dispute the charge with the credit card company. Amazon, who I just placed a $180 order with I know wouldn't treat me like that over a $13 book. DON'T EVER USE BARNES & NOBLE. AMAZON IS MUCH, MUCH BETTER.

This is the absolute worse web site I have ever experienced! I bought a text book, It took 9 days to process the order. They sent and email saying it was shipped but USPS picked it up 3 days later and I still have to wait 5-8 business days. Tracking is impossible, they don't give you an estimated delivery date. Classes have started and I still don't have my book and I don't know when I will get it. I had better luck dealing with normal people selling books on Half.com. I will never use them again and will not shop there anymore. Go Borders!

Went to bookstore, and bought instore books in November. Out of stock items were ordered at the store. Told I had to pay for them in advance because they were considered special order. Did that. They sent email stating that items were shipped out, about a week later. Rec'd two of the items within a few weeks from that, third item told was backordered, and would not be shipped until after Christmas. This was not relayed to me until a week before Christmas. Called customer service and they told me to call the store that I purchased them at for refund and cancellation. Called store and was told that it was a Barnes&Noble.com issue. Had to go to a rude manager who told me it would take up to three weeks to process refund. Canceled order and went to amazon site. Rec'd book in three days without paying extra shipping. Price was even cheaper than Barnes & Noble. Learned valuable lesson, and they have lost a customer.

This review is of the B&N return policy. I received a book as a gift that was a duplicate of one in my library. When I returned it, they would only issue a store credit in spite of the fact that it was paid for with cash and I had the gift receipt. I will no longer do business with them. Amazon.com might take a few days to deliver, but their prices are almost always lower anyway.

AVOID BARNES & NOBLE. They should be reported for giving false information. When I ordered a calendar and book on Dec 18th, the website stated that it would ship out within 24 hours, in time for Christmas delivery. After I ordered, they told me that these were items that went out 2 or 3 days later. THAT IS NOT WHAT WAS STATED ON THEIR WEBSITE WHEN I ORDERED THESE ITEMS!!!! It said within 24 hours!! Both items qualified for fast free delivery. What a JOKE !! They did not send them out until Dec 21st. I received the calendar on December 27th in a box big enough to hold 10 books. The book I ordered was shipped separately in a different box but I still have not received it. So much for fast free delivery. I will make certain that Barnes and Noble gets free advertising from me (false info when ordering!)