Barnes & Noble.com

"Fast&Free Delivery" is worse than Amazon's free shipping when it used UPS exclusively. On almost everything I ordered, BN said it "usually ships within 24 hours" - to me, ships means it is boxed up and given to the delivery person within 24 hours ...

I placed an order using a gift card and was left with a 16 cent balance. I used a credit card to pay the balance. I was shipping the items to my 4 year old nephew for a birthday gift. I checked my email 3 days later and found that since the charge was...

I used for many years to get my needs through Amazon which was run smoothly .but this time they told me it may take up to 10 days to arrive so due to my urgency I tried to get quicker service and I found their company offering a delivery within 4-7days, ...

I used the Barnes and Nobles online service for the very first time, and sadly, will not use it again. I ordered some books and CD's on the 20th of December. Today is the 5th of January. I still don't have my stuff. I emailed Barnes & Nobles, a week ...

Watch out, Barnes & Noble "fans." This store is about to go the way of Amazon. As other reviewers have noted, they respond to emails and their online forms with template answers, usually off-the-mark due to non-English-speakers (read: East Indian) who ...

I ordered a Thesaurus and received a busted up package with no packing slip and some book I did not order. I called customer service and they said they would send a return label. I never got it. I went to a Barnes and Noble store and asked the manager...

I ordered a Book on CD they sent me a tape, I returned it to a store and they didn't have it on CD, could ORDER it if I waited 10 more days to receive it. They didn't even have the BOOK in stock, they don't refund your shipping cost even when they made...

There is very little difference in price between the major online bookstores. So what do I look for? Service (which online just means getting the thing delivered in a reasonable amount of time, and not giving away my credit card info) and Availability....

I've had problems with them shipping the correct item. Most recently, they are unable to ship on time. When they say something will ship in 24 hours, it's more likely to be 2-4 days or more. Customer service is completely unhelpful. In spite of...

On December 14, I placed an order with Barnes and Noble.com for Christmas presents consisting of a CD, a movie, and two books. All four items were said to be in stock and available for shipping within 24 hours. I requested that all the items be shipped...

I received a gift certificate to b&n. Never used it before, I've used Amazon exclusivly in the past because of a problem several years ago. Received a gift certificate and purchased a dvd. Received a confirmation letter and I went the next day to check...

Let me preface this with the following: from my own days working for the online ecommerce world, I have zealous beliefs about what a customer's experience should be like. Particularly with the big companies - I find fault easily when things are not up...

This is my second bad experience with Barnes and Noble. The first involved a book that was so shabby that it should never have been passed off as a new book. Now I purchased a book as a gift. Barnes & Noble sent a paperback version instead of the...

During the last holiday season, I ordered a couple hundred $s in books from bn.com. Over half of them arrived to me in less-than-new condition. Most of them were warped like they were exposed to moisture. A couple were smashed due to insufficient...

I placed an order for a textbook for an upper level art history class on Jan. 21st through the used and out of print section. It was shipped that day was supposed to take 4-14 business days to ship. I called once about two weeks later to see what was ...