SuperMagDeals .com

I ordered a magazine from Supermagdeals.com in October 2007. The order status says my order was completed and I can expect delivery of my magazine between January 2008 and February 2008. Now almost 2 months later, I still do not have my magazine. I must ...

Takes 6-8 weeks to receive first issue according to their website. It took about 3 months. Wasn't too happy about that. I did contact customer service. They were very slow getting back to me. I also contacted the magazine subscription department ...

Ordered my magazine subscription on 12/6/04 - they didn't even bother to send the order to the New Yorker until 2/15/05!! Expected delivery date of my first issue is 3/07/05 - In anyone's book that is lousy, slow service! Had I known they would drag their feet, collect my money and do NOTHING for over two months, I certainly would have NEVER bothered to do business with them! Read their policies - it's Buyer Beware! And try getting in touch with them - impossible! But here's their number if you need it: 1-800-654-9204

I made the mistake of ordering my New Yorker subscription through supermagdeals. They said it would take 12-16 weeks. At 16 weeks I emailed the company and they said I might get it sometime in May. Still not here yet. I tried to get a refund but they would allow that. I could not be more sorry that I tried to save a few dollars by ordering from them instead of directly from the New Yorker.

The things that work at SuperMagDeals.com are:

- They will take your money really fast
- you will, eventually, get your magazine, but be prepared to wait 2 months - delivery speed is abysmal

However, what does not work at all:
- Checking your order status online returns a cryptic "system error" message
- Two-year subscriptions: DO NOT ORDER ANY TWO YEAR SUBSCRIPTION from this site! I guess once they have your money you're chopped liver to them. The second year of my New Yorker subscription is now MIA for over 3 months, and I am waiting for this to be resolved.

In summary, a bad experience, and mine is not the only one.
I am, quite frankly, suspicious of the many very positive, no-problem-whatsoever evals on the merchant. Maybe the customer support of SuperMagDeals.com sends in evaluations to epinion and similar sites rather than answer the complaints of real customers.

I ordered a renewal of TV Guide over ten weeks ago. It's not renewed yet and my phone call and emails have not been answered.

I ordered two years of the New Yorker and only got one year. I have written customer support five or six times and they always say they are in the process of fixing it. But so far I have not seen my second year.

Sad.

After reading all of the reviews here, I was a little hesitant, but SuperMagDeals offered "Backpacker" magazine for far less than I could get it anywhere else. So I figured, what the heck? At worst, I'd be out $25 (for the three-magazine package). A subscription of Backpacker runs about $20 normally. So I subscribed to "Backpacker," "Self" and "Outdoor Photographer."

"Self" arrived within 3 weeks. "Outdoor Photographer" followed the next week. And "Backpacker" about two weeks later. All within the 4-6 weeks that the website promised (and industry standard for monthly magazines).

I couldn't be more pleased. I'm planning to order more magazines in the future. The 4 subscriptions for $30 package is a great deal.(That's about the cost of 4 single issues of most magazines at the grocery store.) The selection of the 4-magazine package isn't as good at the 3-package. And really popular more expensive magazines (like Oprah, InStyle, Vogue) may be found cheaper elsewhere. But this is a great place to shop for most magazines.

I purchased the New Yorker from supermagdeals.com. It arrived 5 weeks later, earlier than i expected. I made some mistakes with the information I provided for them and when I realized the problem I IMed them and got live help to fix it. They processed my order within 2 days and supplied an expected delivery date. Overall I am very satisfied and would shop here again.

I wish I would of viewed this website before ordering. I ordered Robb Report on March 5, 2007 I still have not seen 1 issue as of August 10, 2007 I think more appropriate name SuperMagScam.com
terrible service--I've learned my lesson--

I ordered two subscriptions as gifts, both for OK! magazine at $22.89 each. That was on 4/2/07. It's now 6/21/07 and still no magazines have ever shown up at my friend's homes. I will never use this service again, ever!!

Buyers beware!!