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JC Penney

JC Penney

Overall service rating:  Store Rating: 4.5
Reviewed by 7697 customers


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Overall Rating:Store Rating: 3.0
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Ordering Furniture on JC Penney.com takes too long

by bonniesayers, Apr 16 '06
I decided to purchase a recliner with my income tax refund and searched around at JC Penney.com. I started at the Home Furnishings tab at the home page, which then provided me with links to the left. Furniture seemed to be what I was looking for so I ...
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Overall Rating:Store Rating: 3.0
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J.C. Penney On- Line Saves Time, but Shipping Charges are High

by Bryan_Carey, Aug 09 '06
Here in the United States, we have many large retail stores in which to shop for general merchandise. Some of these stores are local but most are large chains with a national presence. One store that most everyone in the nation has shopped at is J.C. ...
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Overall Rating:Store Rating: 5.0
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JC Penney Is Consistently Good

by drdevience, Jun 18 '03
While I like to wander around the mall, some days I just can't. That's when I sit back and start cli ...
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Overall Rating:Store Rating: 4.0
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Snagging a sale item at jcp.com.....

by bradshawcl, Aug 21 '07
So, I was looking for a coat for this winter for my youngest, and my regular online shopping places really did not have what I was looking for, so I suddenly got the idea to check out J.C. Penney’s online store at www.jcp.com. I had not shopped there ...
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Overall Rating:Store Rating: 4.0
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JC Penney Online: Scrap the Brick and Mortar and Go Catalog!

by pippadaisy, Apr 03 '04
The more I start reviewing my online shopping experiences, the more I'm realizing that I loathe shopping in brick and mortar stores, and far prefer shopping online. The best example of this is JC Penney Online, as the only time I even enter their ...
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Overall Rating:Store Rating: 4.0
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JC Penney, I haven't really shopped the brick and mortar, but I do online!

by Magick1, Dec 28 '03
JC Penney was not a store that I would shop. I never really seemed to find things that I liked there and I did not want to pay $5 for a catalog to see if anything there appealed to me. I stumbled across the website one time because of ...
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Overall Rating:Store Rating: 3.0
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Items arrived as specified, shipping quality was poor and overpriced.

by DannyBeth, Dec 26 '03
After finding the perfect work-shirt at the JC Penney "brick and mortar" store, I returned to purchase additional shirts. To my disappointment, the store no longer stocked them in the size I needed, so I opted to purchases them online. The ...
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Overall Rating:Store Rating: 5.0
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Like visiting an old friend, the JC Penney webstore is easy on the eyes!

by pilchard, Feb 06 '05
I prefer to go in and buy stuff at a brick and mortar store. However, being unusually tall, and with unusually large kids, I've found it necessary to visit online stores in a never ending search for good looking and great fitting clothing, decent value ...
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Overall Rating:Store Rating: 4.0
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Ordering furniture really isn't so bad!

by cattrah, Sep 12 '07
I ordered a bedroom set (queen headboard/footboard, frame, two nightstands, and a chest of drawers) online during their semi-annual sale. The bed I really wanted said it was on back order until October so I went to the next one which I still liked but ...
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Overall Rating:Store Rating: 1.0
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Never again!

by gbig_99, Sep 15 '06
Long story short.... Incompetent customer service, they do not return phone calls, they sell items that they have difficulty fulfilling. Thank God I ordered my items early, otherwise I would be really screwed. In May I ordered a conversion crib and ...
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Overall Rating:Store Rating: 1.0
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Incompetent. Never again.

by brucec32, Jan 25 '05
Our latest two experiences with this company will be our last. Case 1: Ordered a chest of drawers, which we picked up at their nearby location to save an additional shipping charge to deliver to our home. After driving 20 minutes each way to pick ...
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Overall Rating:Store Rating: 4.0
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Great shopping experience!

by libracusp23, Mar 31 '07
JCPenney is certainly one of the more popular family store chains. You can find a JCPenney store in almost every state. I have been to JCPenney stores in Virginia, New Jersey, Ohio, and Maryland. One problem about instore shopping is that the collection ...
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Overall Rating:Store Rating: 1.0
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Nightmare! Never, ever again. Thinking seriously about writing JC Penney off my list of retailers

by dansandavis, Dec 11 '06
Yes, that's right...it's JC Penney! A well-known retailer. What a nightmare! We purchased the Sutton bedroom set...the entire set. Delivery was a joke. A piece here...two pieces there. Out of the 8 pieces we ordered....5 were either damaged or ...
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Overall Rating:Store Rating: 1.0
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The Worst Experience with Service Ever!

by uptownpyt, Oct 27 '05
HORRIBLE! I can't believe the person who wrote that you should not buy furniture online! This is 2005...why do you think POttery Barn/Crate and Barrel/Restoration Hardware have websites. Suffice to say these are good solid companies that stand ...
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Overall Rating:Store Rating: 1.0
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Horrible Service!

by muttboyz, Nov 16 '06
My father bought my sister and I both a baby crib (we both are pregnant) from JCPenney On-line. He doesn't live in the same state as us though. After carefully reading everything we had decided it would be more convenient for him to have it shipped to ...
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Showing 1-15 of 111 reviews Page 1 2 3 4 5 6 7 8 - View all Next

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Showing 1-15 of 7,586 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
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Overall Rating:Store Rating: 4.0
 
Dec 28 '07

I order online every once in awhile and have always been satisfied.
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Overall Rating:Store Rating: 1.0
 
Dec 28 '07

everything I tried to order online for Christmas was out of stock. This is totally unacceptable if you want my continued business!
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Overall Rating:Store Rating: 4.0
 
Dec 28 '07

THIS WAS A VERY GOOD SHOPPING EXPERIENCE FOR ME, ANY OTHER PLACE THIS TIME OF THE YEAR WOULD NOT HAVE BEEN ABLE TO FILL MY ORDER AT SUCH A LATE DATE.
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Overall Rating:Store Rating: 5.0
 
Feb 27 '08

The only problem was, when I ordered 2 Jewelry items, I received one item, but there was no notice of why I did not receive the other item. This order was shipped from the supplier, so you might want to have the suppliers put a notice in when 1 item is being delayed. I have shopped J C Penney's many years and have had very little problems with J C Penney's.
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Overall Rating:Store Rating: 4.0
 
Feb 27 '08

found what i was looking for at a great price
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Overall Rating:Store Rating: 4.0
 
Nov 22 '07

I will shop at jcpenny.com again
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Overall Rating:Store Rating: 4.0
 
Dec 28 '07

good
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Overall Rating:Store Rating: 5.0
 
Feb 27 '08

the shopping with this merchant is always enjoyable.
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Overall Rating:Store Rating: 3.0
 
Nov 22 '07

Everything is good.
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Overall Rating:Store Rating: 5.0
 
Feb 27 '08

Overall I had an easy shopping experience. I hope to receive my rebate of $10 soon.
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Overall Rating:Store Rating: 4.0
 
Nov 22 '07

did not provide a tracking number for fed ex
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Overall Rating:Store Rating: 5.0
 
Nov 22 '07

Excellent!
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Overall Rating:Store Rating: 5.0
 
Nov 22 '07

Backordered for several weeks other than that very satisfied.
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Overall Rating:Store Rating: 3.0
 
Feb 27 '08

Shopping experience was close to excellent. I found the catalog/photos were a little misleading, as I ordered/received one article that wasn't what I thought I was ordereing. The quality of the merchandise was a disappointment and I have marked those brands as a "never order again" after using them for many years. Dependabliity is not there, any more, apparently as after looking at older clothing I have from JCP, I found they were made in other countries, and apparently that isn't always the best change?
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Overall Rating:Store Rating: 3.0
 
Feb 27 '08

IT TURN OUT TO BE A TABLE SCOUNCE, INSTEAD OF WALL. SO I WENT ON LINE TO SEE IF I MADE A MISTAKE AND ITEM HAD BEEN REMOVED. ALSO AT TIME OF ORDER IT ONLY GIVE THE HEIGHT NOT THE WIDTH OF THE ITEM.
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Showing 1-15 of 7,586 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next




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