Very very good.Friendly staff.Value for money most times. by doomtrain1,Apr 16 '04
Amazon has been quite good to me over the last two years ,It has provided me with competitive prices and great postage costs considering it gets posted half way around the globe.
I would recommend them to anyone who likes dealing with creditable staff and reasonably priced products.Usually find value for money.
I would like that some of the gifts were for Australians as well, but oh well.Hopefully they'll see this and change that.
Then agian i was always told i was a dreamer.
But great site ,good prices.
Just as one might buy via Half.com, check the seller ratings. Ratings are much harder to acquire at Amazon, and are not as accurate, but will give you a clue if the seller ships late, or if the quality might be much less than expected.
Always read any other information available on the book, as offered by the seller. The book may be a different year, in a different binding, by a different publisher... or, an entirely different book.
Books can be super cheap on Amazon. Not too bad if you want to read a book in mass production.
Sellers, take my advice... If you find your book is worth chump change on the open market, please donate it to a worthy cause in your own neighborhood or ship it to our troops, overseas. Please do not dilute the market, in a battle to list the cheapest book.
Consider it a learning experience, and move on to bigger and better things. Your time is worth more than a quarter an hour-- isn't it?
Sellers, check out endicia for delivery confirmation and insurance.
Accuracy and delivery is great but customer service is lacking. by border13,Jan 05 '04
Amazon.com is fast becoming the central clearing house for on-line ordering from many different stores. In general their product selection, delivery times and order accuracy are excellent. Amazon makes it easy for shoppers by housing name brand merchants under their roof, however, bear in mind that some of the sites Amazon does business for display lesser price tags for the exact same item. Each has their own reduced shipping fees and dollars off deals. When it comes to customer service Amazon has much to learn. If you have a question on a charge or item ordered, be prepared to receive general replies which never answer the question until you ask for someone who reads and comprehends the language, which in my case is English! It is not often that a situation presents itself in which I must contact Amazon, but when it does, my lament is audible.
"In stock" does not mean in stock now! by izzytyler,Dec 28 '06
Twice in the last year, the Amazon web site stated the item was “in stock”. After purchasing, a day or more went by and then informed by email that the items were not in stock and shipping date was unknown. On the first occasion, this issue created a problem since I had a dead line to meet and the turn around time to contacting Amazon and canceling the order exceeded my dead line ( complicated by the Amazon web site down for 1 day). How many of us have the time to repeatedly check a web site to see if it is up? So, I took a chance and ordered through another company and canceled the Amazon order at the next available date. Shipping delays met not just days but weeks and uncertain or “estimated”. The second item was not time sensitive, so I waited. No problems with item received. Order accuracy - fine. Customer service - OK, if the web site is up and running. Overall satisfaction - now leery of ordering from Amazon if I need to receive an item on a deadline.
I've ordered a number of things from Amazon and have had mixed experiences. The great thing about Amazon is that they have everything. There's one stop shopping for you! However, I find that many of my items that I ship with the free shipping take a very long time 2-3 weeks (and yes these are amazon items that are brand new). Recently I just ordered something as a gift, and used the free shipping, and since it was sent by usps, it took a while. Once I ordered a knife set from them (that was directly from them, new, and the only vice was that they were one of the friday specials), however, when I received them they were somewhat rusted. Just to clarify, none of the items that I had bought were used, and all where new amazon items, shipped directly from amazon.
Consistently good, but slower delivery lately. by elenagal,Feb 09 '07
I've spend thousands at Amazon over the years and have never had a problem. However, in the past year, it seems their distribution network has become less organized and efficient. I often wait weeks now for an order to ship out that states "In Stock". Perhaps customers who use free shipping aren't as important as the ones who pay shipping charges, so we get to wait. I do like that I can on into my account and get an idea of when the order will ship, and for the most past, that information has been accurate. So, for me, Amazon works well. It saves me lots of money in gas (I live an hour from a Barnes & Noble or any other good sized bookstore)and sales tax. Gives me more to spend on books!
Won't go there until you clean up your act. by denny95613,Feb 23 '05
Please update your links and prices - If a printer is sold, for example, you shouldn't be advertising it on and on when it is no longer available and there are no used or refurbished at that price. Don't just suck people in!
Crappy customer service and super saver shipping policy by vermina,Apr 04 '04
New Super Saver shipping policy of not sending out materials until 4-6 days after order is placed (even for items listed as "usually ships in 24 hours") equates to poor customer service. There is no reason to delay a shipment in a competitive market just because the company promises to ship the item for free. Barnes and Noble, for example, doesn't "hold" shipments that are free, nor do other retailers, and if I go to a retail store, I can get the product immediately without paying shipping costs and thereby spending as much as I would at Amazon for more costly shipping methods. I'll be happy to start buying books and music elsewhere.
Replaced damaged item, but it was a nuisance to get the double charge removed. by catronn,Jul 07 '06
We ordered a microwave oven from Amazon.com. It arrived damaged. Fortunately the delivery man took it back. I notified Amazon of the problem and a replacement was promptly sent. However, it took two more communications from me for Amazon to remove the charge for the first oven from my account. Generally Amazon gives excellent service except when returns are involved and everything in this review applies only to this particular instance.
Good concept ruined by corporate greed. by papanickel,Sep 12 '05
Amazon Marketplace USED to be a great place to buy and sell third party items. You could usually get a much better price than the auction sites and it was nearly hassle-free. However, it looks like their "big" sellers of electronics are squealing too much, so Amazon has forbidden sales of electronics by anyone except "pre-approved" sellers, i.e., the big guys like J&R. Obviously, they think competition isn't good for their bottom line, so they're cutting us out. Too bad, nobody's going to buy overpriced stuff, so they'll lose in the long run.
Bad filters for used books, descriptions lack basic information. by adams-gal,Dec 13 '06
While my husband has happily ordered tools from amazon, I have had a terrible time purchasing used and out of print books. First, the filters are so poor that it is difficult to tell whether a book is used, new, hard or soft cover; there are many in the wrong section. You basically need to email the seller (and it's not easy to find their contact info) to make sure you're getting what you want! Furthermore, the listings are by title, not isbn, so you can't even be sure you're going to get the correct item. E.G. I bought the music to Lady & the Tramp, and got the book of the same title. It's a terrible organizational system, and very frustrating to shop there.
Disappointed with Amazon when it came to shopping Electronics... by vinay78,Apr 06 '04
I ordered a Canon G5 camera on March 28th 2004 through Amazon. They promised to ship it by April 2nd and I would get the camera by April 6 - April 8th.
But on April 2nd, I get a mail/ Online Intimation saying the camera would be delivered only by May 26th.
Hence I cancelled my order and ordered it via BuyDigitalDirect.com. I ordered it on April 3rd, but got a mail asking me to contact them cause they had to verify my shipping address and I called them on 4th
Monday morning and I received my camera by April 5th Tuesday morning. Wow !! What more can I ask for?
P.S. This experience is only with Electronic Stuff I ordered via Amazon. I have shopped for Books via Amazon and they are the best. So, use your discretion between Books and Electronics.
Good prices, tricky shipping charges, bad customer service. by collegeman,Feb 11 '04
I was addicted to Amazon over christmas, got all my shopping done with it. However, their customer service department sucks. I really wouldn't shop with them again unless I was really desperate (I would shop amazon before walmart, though...). Delivery is usually right on, although it once took me over 4 weeks to receive a DVD that I had ordered, so that really irritated me. Also, I ordered a video game and they sent me the Gamecube version instead. Of course I was so excited to get it, cuz it was on backorder for 2 weeks, I started to open it right away, and realized that they had screwed up, I asked their customer service dept what to do about it, and they restated the federal copyright policy and their company policies to me. Didn't help out much, so I am saying that their customer service sucks, actually one of the worst I have ever delt with, and I work customer service in retail.
Thankfully stopped transaction before I got ripped off!! by stick2ebay,Apr 18 '06
Highly disappointed...I was looking for a particular hard to find item, and came across Amazon Marketplace which had the item I was looking for...and at a really great price (1/2 the price of what I had found at other locations) I proceeded with the ordering about 2 pages worth of generic information given, I never once received a total cost including shipping. I get to the page where I am to enter my credit card information and still don't have a total, I think "something is fishy". I blanked out the information I entered and then found this web-site and all of the fabulous "do not shop here" reviews, I sure am thankful I did not proceed with my CC info. I may have been charged 20.00+ for shipping which would have doubled the original manufacturers price including shipping.
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