DON'T EVER BUY ANYTHING FROM THEM BECAUSE THEY"D NEVER HONOR THEIR WARRANTY!

I bought a flashy Nokia that comes with 2MP camera, it just works for a few months then DIED! After much complaining, they agreed to take it back, and you know what, they kept telling me they'd send me an envelope so that I can send it back to Nokia for repair or replacement.

The envelope never come and after making 24 calls including demanded to speak to their supervisor, they just make empty promises and 6 weeks later, the envelope still never appear at my door step. And they will never let you speak to anyone in the warranty department, which prompted to think there is no such thing!

I therefore concluded Virgin Mobile Canada is a scam!

Never ever buy anything from them because there is no warranty whatsoever., this I can testify!

thexstories [a] gmail [.] com

After reading all of the prior post's it is apparent that virgin Mobil is nothing more than a scam of a company run by sprint in the cellar of the sprint office. I have a $30 cheap phone no frills except Bluetooth for a handset. all I wanted it for. topped up $20...use the phone...seemed o.k. few months go by and the VM alerts about my balance is low seem to come more often.... went online to check my account and was being hit for .15 every day...I had paid $5.00 to get online and check emails that was supposed to be good for a month. right before the month ended they starting charging me .15 cents again once for there top up alerts and again for going online..

called customer outofservice and got them to refund about $3.95 worth of charges...like i wans't paying attention?! stupid asses

they told me I needed to adjust my settings....?! ok so I check the box for no texting...and uncheck the box for data service..... turn my phone off...for an entire weekend...just to test the system out..wanted to make sure it wasn't my fault and no one was making calls without me knowing about it. turned it on Monday morning and found several .15 charges on there so much so that they used all the money left in the account, I had voice mail but they would not let me get to it until I topped up! Guess they figured phone was off but since someone else called me it was justified to charge me .60 cents and take my account balance down to a point were i could not make a call!

Point being, VM will nail you for everything and ramble on about how it is your fault!

Charging you to tell you your account balance is low? how cheesy is that? taking the last ..........$1.00 down to .19 cents so you cant even make a call without topping up? how wrong is that?

I would like to start a class action law suit on VM and there business practices.....
any one interested in getting one going please let me know. bigmanjb@gmail.com

I have two phone accounts with Virgin Mobile, one for me and one for my elderly mother. Last month, my bank gave me a new credit card number, so I entered in all the new card information in both accounts. Both phones were due to auto topup on Nov 15, but somebody entered the information in the auto topup incorrectly, and my credit card company declined the charges. I found out about this when my mother's phone stopped working when she was trying to make an emergency call! Since then, I have reentered the already correct information, and called customer service three times to have them fix the billing information. The only result is that EVERY DAY, they try to charge my credit card for both phones, and send me e-mails about this "problem". And then I get calls from the fraud department of my credit card telling me they will discontinue my card unless I contact them about this issue. This situation is way beyond the "inconvenience" that their useless service personnel keep apologizing for.

I had unauthorized charges on my credit card, which was therefore closed by Visa. Virgin Mobile, in its infinite wisdom, decided to cut off both of our phones "for our protection" despite the fact that they both had substantial credit on them and that only one of them had not been refilled with the quarterly top-up, as the charge was refused by Visa before I could get to Virgin Mobile.

It has taken me more than a week of intense hassle to get the two accounts reinstated. This involved faxing copies of our picture IDs and copies of recent credit card statements and waiting, waiting while someone in the Virgin Mobile Finance department reviewed everything.

The only way that I got the process accelerated was to contact everyone in senior positions whose email address I could find on the Internet.

The people with whom I spoke have committed to taking up this issue with the CFO. I hope that perhaps someone in the finance department will read this and take some action. The current policy does nothing to protect the consumer and just creates enormous aggravation for both the consumer and Virgin Mobile customer service.