When I purchased a $2300 Toshiba 52 inch DLP TV I also purchased one of these extended warranties for $275. Just as the package advised I registered online. Within a week I received a CONFIRMATION stating that the warranty was valid. This included my address, phone number and e-mail address. Two years later, when I need the warranty and call Repair Master, I am told that they were never paid by the vendor and therefore my warranty is invalid. THEY NEVER TRIED TO CONTACT US. It is their policy to contact the vendor (Who is no longer in business). How do I know that their records are accurate??? Why would they contact only the vendor and not the customer??? Be very cautious about these warranties. You could be scammed.

who exactly did you register the product with? repair master or toshiba?

Do you still have the confirmation? If you did receive one, and you were not told anything had changed, I would definitely try to talk to someone about it, as you aren't at fault.

I don't know much about these warranties, though. I always turn them down to save a few bucks.

Robin

After reading this message board I have decided not to buy the RepairMaster warranty. It looks a rip-off operation if they deny benefits after taking your money and sending a confirmation package.

Ditto --I was thinking about getting a 5 yr warranty with them but this posting has changed my mind.

I understand you had a bad experience, not sure who's fault it was as it related to this situation but I have to relay my personal experience with 2 TV's issues with Repair Master.

I had a Toshiba DLP TV and whatever the main part is went out, I called them, they sent out someone who confirmed that it was the main TV part (sorry don't know what it is called). After a few days repair master called me and said they had another TV for me, the one I had was discontinued but they had a substitute. The sub didn't meet my needs (too big on the base for the stand I was using so I declined) they set up credit for the FULL price of the TV for me at Second Act (refurb place, the first one was a refurb) and I then bought a Sharp LCD with another 5 year warranty.

2 years later the Sharp develops a thin green line down the the full horizontal length of the TV. The repair guy comes out, says it is the main panel, about a week goes by and repair master calls me again and says they are going to "cash me out" of the TV since again the panel is the main part of the TV.

I purchased a NEW Panasonic LCD (consumer reports highest rated LCD) and ANOTHER WARRANTY for 5 years, it took about 3 weeks but I got a check from Repair Master in the mail for the FULL price I had paid for the Sharp (not prorated for 2 years of use, FULL price).

I normally do not buy extended warranties on anything, and I buy a lot of refurbed electronics, but I have learned over the years that big TV's seem to have issues.

Bottom line I spent about $400 total on the first 2 warranties and I thought the service on the phone and after the fact was pretty amazing. I live in a small little town of 10,000 people in No AZ so I wasn't even sure a repair guy would come at first.

I don't know how any of their other warranties work but I would 1000% recommend Repair Master for TVs.

I bought repairmaster for a plasma TV in 2005. It is their RMT4YR2500 for $279.95. It is supposedly a 4yr warranty on top of manufacturer's warranty for TV under $2500.

I have been trying for the last 3 weeks to file a claim since the tv's image is distorted and a crackling sound is coming from the back of the tv when turned on. I spoke to 5 different people w/in the last 3 weeks and I got no where. They said that they cannot proceed because the info they have about my TV on their system is incorrect and that they need to correct it. I provided them with my reciepts and all. They even gave me a hard time when I was faxing my receipts. Everytime I tried faxing, it seems my fax number was purposedly blocked (they ask you first what fax # you are trying to fax before you send it thru, so when it was not going thru after about 20X, I refaxed it from a different number and it went thru right away first try. It is just one of their delaying tactics)It took a whole week just to get my reciepts to them via fax.

Now they have my reciepts. Last week the person I spoke to told me it will take 3-5 business days to correct my info on their system. 3-5 days to type 13 characters off a keyboard to correct info? That's rediculous! THe guy I was talking to could have done that while we were on the pghone for 45 minutes, going back and forth with the incoming fax I was trying to send. Anyway that was last week, 7 days ago.

I just called today and spoke to an obnoxious service guy (James, I wish upon you that you'll never ever talk to a rep like this guy, he is a "piece of work") just to find out that no one has changed my info on thier system. Their excuse: 'THEY ARE BACKED UP'. I asked for a manager?supervisor and James said "NO, YOU CANNOT TALK TO ONE BECAUSE THEY CANNOT DO OR CAHNGE ANYTHING". I was so upset that I have to hang up on the guy.

I tried their website: perairmaster.com and they have a chat service. I was hoping I can make connection to a reasonable rep but their chat service does not work: "ALL REP ARE CURRENTLY BUSY"

So here i am almost 4 weeks into trying to get service from a warranty that cost more than 10% of the total TV cost and I got nothing. Save your sanity... do not buy Repairmaster Warranties by WARRANTECH. Just spend the money for a better quality brand name and hope it will last longer or ask if the manufacturer offer extended warranty and buy the instead... not 3rd party like Repairmaster Warranty... DON'T GET SCAMMED!

Based on the the response to this topic, does anyone have a recommendation on where to buy a reliable ESC (extended service contract).