Incorrect book sent
by gzank - Written: Oct 17 '02
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This is my second bad experience with Barnes and Noble. The first involved a book that was so shabby that it should never have been passed off as a new book. Now I purchased a book as a gift. Barnes & Noble sent a paperback version instead of the hardcover I had requested and for which I had been charged. When I notified them of the error, they said the correct book was in stock and would be sent immediately. I returned the paperback book.
Ten days later Barnes & Noble again sent the incorrect order--the same paperback they had sent previously. They also had the nerve to charge me again for a hardcover version. So now I had been charged for two hardcover books and had in my possession a single paperback book. When I complained again, they claimed that their Website has incorrect information. Then they acted as though they were doing me a favor by agreeing to remove the charge for the one hardcover book and refunding me the difference between the other hardcover charge and the paperback.
As far as I'm concerned, Barnes & Noble is trying to beat their competitors by offering books at lower prices, even if they can't fulfill the orders. They then practice bait-and-switch tactics, hoping that the customers will fall for this rather than going to the trouble of reordering from somewhere else.
At the same time I ordered this book, I also placed an order with Amazon. The Amazon books arrived far earlier and were shipped correctly. This has been my experience in the past. I have never had any problems with Amazon--sometimes they even upgrade the shipping method without telling us or charging us, so that comes as a nice surprise.
Furthermore, when I phoned Customer Service at Barnes & Noble, I had to wait 45 minutes to speak to a customer representative. I needed to know if they required me to return the incorrect book. (At Edward R. Hamilton, they request that you not bother to return books sent incorrectly; they just reship your order.)
Recommended:
No
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