Body Moose is a BIG FRAUD. They give small sites a bad name.
by - Written: Oct 06 '08 (Updated Oct 07 '08)
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Don't you hate online companies that look like they have great handmade products for good prices and then take your money and never delivers your order? That's what Body Moose Online Store did to me and I am now in dispute to get my money back. DO NOT shop on this site. The owners not only won't send your orders, they'll lie about sending them and give you bogus tracking numbers!
My Experience
Usually, I begin my reviews with the site info and policies but I will add them later. I think my experience is more important than whether the site is easy to navigate and such.
Long story short, I found this site when searching for squalane, the olive derivative of shark liver oil that is supposed to be great for the skin. They had it for a good price as well as yummy looking natural body products. I did note that the gift sets and other items were out of stock and I did leave a note asking when certain items would be back in stock. I didn't get a response. That was just one response of many I didn't get.
Anyway, I made my order and payed by paypal. I got my confirmation from paypal and an automated conformation from Body Moose.
Then I waited. After two weeks with no shipping notification, I wrote to the site asking if my order had shipped yet. No response.
A week later, I wrote again. No response.
I wrote one last time, imploring them to at least respond in SOME way but I was ignored.
A month passed and I went to paypal to dispute the charges. Body Moose sent them a phony tracking notice that led to nowhere. They never sent my order obviously and had no intention of doing so.
I am a supporter of small sites and usually have great experiences with them. But there's always at least one bad apple in the barrel and Big Moose is it.
Avoid this site. I don't know what their problem is but all I wanted was communication. They clearly ARE there because they supplied a phony tracking number to paypal. I guess they just don't care about their rep or they count on people to not fight for a refund when their orders aren't sent.
Navigation, Shipping, and Returns
The site is very small and navigation is very simple. They don't sell much so one can easily go through and browse the entire site in one sitting. They sell a small variety of lotions, body butters, scrubs, sprays, and a couple of gift sets. They also sell the squalane oil that I wanted. This is the vegetarian version.
Click to buy items and go straight to the page where you fill out your personal info. The site sends you to paypal for payment.
Shipping charges are a flat $3.95 per order.
Paypal will send an immediate conformation email and the site will send an automated order confirmation.
That's it. Then you'll never hear from the site again and your money will be in their pockets.
They say that you can return anything if you are dissatisfied with it, which is one of the reasons why I chose this site to order from. Very few bath and body sites allow returns. Then again, they can afford to say that since you never receive the products so you can't return them! Sheesh.
I can't speak of their shipping speed or quality because I never received my order and have NO intentions of ever going back to the site for any reason. I can say everything LOOKS like it would be nice...
Conclusion
Body Moose Online Store took my money and then ignored every letter I wrote asking about the status of my order. More than a month later, I am disputing the charges with paypal and all I got from the site was a bogus tracking number. I have to call this site a fraud. The bogus, fake tracking number was the last straw. Who do they think they're kidding? 1 star and a very heartfelt warning for you all to stay far away from Body Moose Online Store Online Store. They give small, honest sites a bad name.
Recommended:
No
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