The LAST place I will buy a book in the future is B&N!
by - Written: May 03 '07
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Sent the WRONG book not once but TWICE! I was told the second time that I could return the book to the B&N store near my house. What a joke! The customer service Reps were RUDE, totally disinterested in my situation and seemed particularly irritated that I was "bothering" them with a problem that B&N.com had created. They let me know right away that they have no connection with B&N.com. When I first approached the customer service desk an employee was walking away from the desk and I asked if she worked in customer service, she seemed particularly irritated and said rudely, Yes! But I'm helping another customer! I have never been treated so rudely and dismissed so quickly by people who are suppose to be "helping" the customer! The only time I will buy from them in the future is if I am dying and I need a book that only they sell to save my life!
Recommended:
No
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