Excellence in online sales and shopping.
by akuji - Written: Mar 27 '07 (Updated Mar 27 '07)
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| Full Review |
Amazon.com is a GREAT place to do business on the internet. Yes, they are big, which can be intimidating as well as dangerous as there is a chance they don’t have an accurate account of there inventory.
Amazon has many great features that helps put you with item(s) that you are seeking. They have item matching, where it takes the items that you have looked at, and gives you a list of items that it feels will fit you.
I have been using Amazon for about 3 years now, and recently I had a really bad experience that easily could have been the end of my Amazon days. I had purchased a number of things on the site; a Zune Mp3 player priced at $229, a Tune belt to hold my Zune, and with the Zune purchase I qualified for the free premium earbuds that were valued somewhere in the ball park of $30. The problem that developed was when I used the free shipping plan, which almost all orders over $25 dollars qualify for. Problem is, with the free shipping the items were set to ship together, and Amazon was temporarily out of the Zune premium earbuds, this fact not made known to me at this time however, and so I purchased.
Next day I check my email and find that my near $300 dollar order was not shipping for another 2 months!!! I called Amazon (actually, they called me, on the Amazon website if you need to get in touch with Amazon they have you send them your phone number and how long till they can call you and they call you as soon as an operator is available). What I was told on the phone is that they would get back to me in the next 24 hours with a resolution to this problem, I made it known that in 24 hours I would cancel the order if there was not a satisfactory resolution. Well, next night came and the resolution I was hoping for still had not come in, so I canceled the order. The very next morning I get an email from Amazon that fully disclosed the problems they were having, they took full responsibility for there shipping error and after several apologies they gave me a $15 dollar gift certificate. I remade the order and got the entire shipment within the week.
Like I said, most companies half the size of Amazon.com (which would be a very large company) would have never even bothered trying to keep me, but they fought for me and now I am sold.
Recommended:
Yes
What product did you purchase or try to purchase? Many items from kitchen appliances to MP3 players.
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