How B&N Treats You In Case UPS Loses Your Package
by bndontcare - Written: Mar 16 '07 (Updated Mar 17 '07)
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Attention, STUDENTS! I've always used Amazon.com to get my textbooks and never had a slightest problem. This time, as I was given a gift card, I decided to go with B&N. Big mistake. I placed my original order on February 28. It promised within 24 hours to ship out- it turned out to be 3 days. Then UPS misplaced the package and now it's lost. B&N is taking 8 business days (in my case 12 days with two weekends) to track it down, and in the meanwhile, B&N will not ship out a replacement order. I was told if the package doesn't turn out after that period of time, I MAY receive a credit back, but if the package is found, B&N will not give me a refund. A new session is starting at my school next week, and I don't even have the books. Other retail services would immediately replace your order upon notification, and then worry about the lost items (happened to me a couple of times in the past)- not so with Barnes & Noble, folks. Today is March 16. I placed an order of the same books with my trusted Amazon.com last night.
Recommended:
No
What product did you purchase or try to purchase? 2 books
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