Terrible - never received books (2) or refund
by justbill1 - Written: Dec 02 '06
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The worst customer service I have ever received. Ordered and paid for 4 books. Received 2 after a reasonable amount of time. Send email to provider of remaining 2 books as instructed by Barnes & Noble. Never received a reply. Send Barnes & Noble service an email and then received 4 different emails with 4 different dates when I would receive the books. Each date delayed receipt until I finally asked for a refund. Was told I would get a refund but instead got another email stating that "well we may say 4-14 business days for receipt but we really mean at least 20 business days. If you don't receive by then, let us know." To date, have not received books or refund. Will never, ever use this service again when they rely on other book stores to provide their books and they have no control.
Recommended:
No
What product did you purchase or try to purchase? Book
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