The worst experience in my life while attempting to purchase a book.
by cobaka5372 - Written: Mar 23 '06
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The first impression is often a lasting one; I went to B&N.com to purchase a reference book and was given three prices... the first was the b&N store price, second was the on-line price and last was the MEMBER price. I decided to become a CLUB-MEMBER and enjoy the " discounted member rate" after joining I was notified I could not order the book I needed until I received the MEMBER #. Three days later I go to purchase the book and there is only two prices.. regular price and " discounted MEMBER price" what BS. Call customer service and was informed they held the right to change prices as they see fit..and MS. MAVIS (the customer service manager) also stated that they have changed the prices during check-out process. I will not shop and do not recommend anyone shop B&N or their affiliates.
Recommended:
No
What product did you purchase or try to purchase? a book
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