The worse, items not shipped. No gifts to give!
by auntpolly04 - Written: Dec 15 '04
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The worse! I placed an order for 11 items on Dec. 3. One item was a pre sale and after I placed the order I realized they were not going to send my entire order until Dec. 14. So I canceled the pre sale item. I contacted customer service via email and was told my order would be shipped shortly. Two days later I wrote again and was told my order would be expedited. Dec. 14, the day everything was to be sent to begin with, still no shipment! Contacted by phone and was told not only was my order not going to be shipped on time, but one item is no longer available. The customer service rep. refused to let me talk to a supervisor but after an hour on the phone she told me all my items were located and they would be shipped out that evening. Dec. 15 and still no shipment scheduled. Finally contacted a supervisor who is trying to get my items shipped, but order status now says Dec. 28 for shipment. Worse experience ever. Avoid at all cost. They lie through their teeth. Will be hearing from BBB! .
Recommended:
No
What product did you purchase or try to purchase? Christmas gifts, books, DVD
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