Cons: They look for loopholes to milk your hard earned sales.
jtl6713's Full Review: NOVA Information Systems, Inc.
I sell computer parts online. We have a fairly high chargeback rate (around 6%). Nova sent a letter (mailed on 3/10/04 and received by us on 3/13/04) notifying us that they will not process any more transactions for us because of the high chargeback rate. We understood that. However I received over $1000 in transactions after 3/10 which we sent to our customers as we received an approval number from nova that the transaction was fine. I noticed that the money was never deposited at the end of March. They say they need to keep the money in case there are more chargebacks. There has been 2 since then and since they have access to my account they can do that. I have paid every stinking fee and chargback to them and they still have over $1000 of mine and do not want to give it back. They have a loss prevention department that gets rewarded only on the money that they receive (my $1000) which is totally unfair and bogus. I wish I had the money to take them to court.
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