Crappy customer service and super saver shipping policy
by vermina - Written: Apr 04 '04
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New Super Saver shipping policy of not sending out materials until 4-6 days after order is placed (even for items listed as "usually ships in 24 hours") equates to poor customer service. There is no reason to delay a shipment in a competitive market just because the company promises to ship the item for free. Barnes and Noble, for example, doesn't "hold" shipments that are free, nor do other retailers, and if I go to a retail store, I can get the product immediately without paying shipping costs and thereby spending as much as I would at Amazon for more costly shipping methods. I'll be happy to start buying books and music elsewhere.
Recommended:
No
What product did you purchase or try to purchase? music and books
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